Call us on 0800 023 4171

Smart meters

Liverpool Energy Community Company offer smart meters to new and existing pay-as-you-go customers.

We want to give people a better option and will offer all those on old PAYG meters the opportunity to have a smart PAYG meter replacement.

What are smart meters?

Smart meters connect wirelessly to both LECCY customer services and an In Home Display unit (IHD).

The IHD unit sits in your home and allows you to see in real time how much energy you are using which gives you better control over your energy use.

This means that it’s much easier for you to top-up and to control your energy use.

Why choose smart meters?

Many pay-as-you-go customers find going to the shop to top-up their prepayment meter key really inconvenient.

Smart meters connect wirelessly to LECCY customer services and our smart pay-as-you-go payment services, which means you can top-up over the phone and online. This means no more last minute runs to the shop or running out of energy during a busy evening at home.

What can smart meters do for you?

  • More control over your energy use – smart meters enable you to keep an eye on your household energy use and control those energy guzzling areas and appliances by using them more efficiently.
  • More control over your energy spending – your smart meter will display your credit levels and can be programmed to warn you if you’re approaching a credit limit.
  • Flexibility to top-up – your smart pay as you go top-up card can be used to top-up online, over the phone or at your nearest PayPoint retailer.

Top up options

Your minimum top-up per fuel is £5 so you’ll need to top-up £5 on gas and £5 on electricity to get started.

Top-up online

Top up online now

Top-up in person

Take your top-up card to any PayPoint outlet. It’s very important that you keep your receipt from your top-up at the PayPoint outlet.

Find your nearest PayPoint retailer.

Top-up over the phone

Call our freephone number on 0800 023 4171 to make a payment.

Using your smart meter

If you’d like further information on your LECCY smart meter, download our smart meter user guide.

Smart metering installation code of practice

The smart metering code of practice (SMICoP) is the set of rules or standards that all energy suppliers must follow when installing a new smart meter. You can download the SMICoP or find out more on the SMICoP website.

We’re here to help

If you’d like to know more about smart meters please get in touch on 0800 023 4171 or email customerservice@theleccy.co.uk.