Call us on 0800 023 4171

Bank holiday out of hours support

This is where we’ll post details of any call centre closures during Bank Holidays.

You can still get a quote online.

If you are experiencing an electricity or gas emergency then please refer to our emergency advice section. Here you will find contact numbers for the Gas Emergency Services and your local electricity network operator.

Pay-as-you-go customers

If you’re a traditional prepayment or smart meter customer experiencing a supply problem, call our main number on 0800 023 4171 between 9am-5pm and you’ll be transferred to our out of hours support service.