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Our service to you

At Liverpool Energy Community Company we are committed to delivering an excellent service.

As a LECCY customer you will benefit from our low prices, no exit fees if you want to leave, discounts for credit accounts managed online and energy saving tips.  All of this will help you manage your energy usage easily and with confidence.  Our standards of service give you the help and safety advice to ensure you get the most out of your energy account.

We put our customers at the heart of what we do. There are no hidden costs, we are open and honest and we will do our best to help you every step of the way.

Our service standards cover both the standards we will deliver as a business, alongside the guaranteed standards of performance that are required by Government and the industry regulator, Ofgem.  These standards underpin our service and provide the framework for all business activities, providing you with a positive customer experience, value for money and a fair and clear billing process.

The Standards of Performance ensure you receive the service levels that define how all energy suppliers deliver energy to their customers; a level of service that is reasonable to expect companies to provide to their customers.

Download the booklet ‘Our service to you’ for more information.

Help and advice

Our help and advice section provides information about our services and the benefits of being a LECCY customer.

You’ll also find details on:

View all help and advice

Independent organisations

The following independent organisations will offer support if you need it.

Citizens Advice Consumer Helpline

It’s easy to get free, independent advice so that you “Know your rights” as an energy consumer. You might want to get a better deal, find out how to make a complaint, get advice about the quality of your electricity or gas supply, or ask for help if you’re struggling to pay your bills. To “Know your rights” visit citizensadvice.org.uk/energy for up to date information or contact the Citizens Advice consumer service.

You can contact them via phone, for England call 08444 111 444, for Wales call 03444 772020 and for Citizens Advice Scotland, call on 0808 800 9060.

Website: citizensadvice.org.uk

StepChange

Free advice and help with overcoming debt problems.

Telephone: 0800 138 1111

Website: stepchange.org

The Energy Saving Trust

Independent, free, expert advice to help you save energy and reduce your bills.

Plus – energy saving tips and also help finding energy grants:

Telephone: England, national rate call – 0300 123 1234

Website: energysavingtrust.org.uk