If you’re off supply and you’ve topped up but your supply isn’t coming back on, check the balance on your meter – you might not have added enough credit to get your supply going.
If you’ve lost your pay as you go key or card, please call 0800 023 4171 during our opening hours so that we can arrange a new one for you. There could be a £8.25 charge for this to cover our costs.
If you have an emergency meter issue, you can contact us at the following times:
- 8am to 8pm from Monday to Friday
- 9am to 5pm on Saturdays, Sundays and Bank Holidays
Electricity meter issue
For an electricity emergency, we will send an engineer out to you within three hours on a weekday and within four hours on Saturdays, Sundays and Bank Holidays. If you contact us outside of these hours, we will handle your query from the start of the next day.
Gas meter issue
For a gas emergency, we will send an engineer out to you within four hours. If you contact us outside of these hours, we will handle your query from the start of the next day.
If you have an issue that doesn’t relate to your meter, you will need to call your network company who will be available 24/7.