Becoming a customer

With Liverpool Energy Community Company as your supplier, you’ll enjoy lots of great benefits:

• Protection from price rises with our fixed price tariffs
• Straightforward billing so you stay in control of your energy use
• On each monthly bill, we’ll tell you what our cheapest tariff is
• An easy-to-use online service so you can manage your account securely in one place, whenever you need to
• Free phone calls to trained Customer Service officers here in the UK to help and support you
• Practical energy tips to help save you money
• Discounts for credit customers who manage their account online

Switching to us is easy and hassle free. Get a quick quote or call us free on . 0800 numbers from your mobile will also be free.

No, you don’t need to worry – we’ll contact the supplier for you and make the necessary arrangements to get you onto your chosen LECCY tariff.

Switching usually takes between three to six weeks in total and includes a fourteen day cooling off period once you agree a contract with us.

We guarantee that your energy supply will not be affected by the switching process. There will be no disruption to your supply.

We want to ensure that all our customers receive the best possible service to meet their needs. If you have special requirements, you can add your details to the Priority Services Register. This is a list of customers who may need additional support.

Customers who qualify for the Priority Services Register include:

• Customers of pensionable age
• Customers with a disability
• Customers who have long term health issues

As well as letting you know about service changes or outages (to ensure you have resources to cover any equipment you may need), we’ll provide a meter reading service if you are unable to read your meter yourself.

These are some of the free services that we will provide to Priority Service Register customers:

• Agree a password that can be used for you to identify any person working for us or for your gas or electricity network company.
• Send your bill or statement to any person you nominate, if that person agrees to receive it for you.
• If no one at your home is able to read the meter, arrange for a quarterly reading and inform you of the reading.
• If your meter is difficult to access and you can’t read it or insert your payment card/key, we may be able to arrange for the meter to be relocated.

If you’re visually or hearing impaired we’ll also provide support to help you manage your account.

• You can choose to receive your bills and statements in large print or Braille, for free.
• For customers who are deaf or have hearing difficulties, we offer free advice and support for those who have the correct equipment installed.

If you’d like to join the Priority Services Register, or find out more, please call Customer Services on or get in touch.

If you have a bill outstanding for more than 28 days or owe them money, your current supplier may object to you leaving them. They must let you know within a few days why they object and what needs to be done. We can help and support you throughout this process.

The Warm Home Discount is a government payment of £140 off your electricity bill for low-income households and people who receive Pension Credit.

You will qualify for the discount with the LECCY if, on 7th July 2019, your energy was supplied by us on this date, your name (or your partner’s) was on the bill and you were getting the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well).

To find out more about the scheme and if you qualify, see our energy discounts and schemes page.