How can I top up?
However if you’re having problems with your credit please call one of our Customer Service Officers who will be happy to advise you.
You can call us free on 0800 023 4171 8am – 8pm Monday to Friday and 9am – 5pm Saturday.
Pay as you go customers cannot top up online.
Lost pay-as-you-go key or card?
We’re always happy to help so if you’ve lost your payment key or card, call us free on 0800 023 4171 8am – 8pm Monday to Friday or 9am – 5pm Saturday so that we can arrange to get a new one sent to you. Please have your account number ready when you call us.
There could be a £8.25 charge for this to cover our costs. If we do post a replacement out to you, it can take up to 7 working days to arrive. We will do what we can to ensure you are not without gas or electricity whilst waiting for your replacement.