Monthly fixed Direct Debit
With a monthly fixed Direct Debit, we set an amount that automatically comes out of your bank account each month on a specified day to cover your energy bills. This amount is based on the information we receive about your usage – for example figures you provide when you get a quote, or after a six-monthly review of your energy use. Energy use fluctuates across the year, but the fixed monthly amount is calculated to cover a year’s consumption in equal payments.
If you regularly overpay then you will build up credit on your account and in time we will reduce your monthly Direct Debit.
If you regularly underpay then you will build up a debt on your account and we will increase your monthly Direct Debit amount in order to pay off the debt and more accurately reflect your usage.
Monthly fixed Direct Debit payments are re-assessed every six months. Your statement may be adjusted each time a re-assessment is made, in order to better reflect your usage.
Monthly variable Direct Debit
With a monthly variable Direct Debit, you pay for the energy you use each month. Energy use fluctuates across the year, so this means that your payment in June could be very different to your payment in January.
For both types of Direct Debit, we’ll send you a statement fourteen calendar days before we collect your payment.
If you’re behind on your bills and you pay by monthly fixed Direct Debit, you can still make a one off payment by debit/credit card to catch up. This will be in addition to your fixed monthly Direct Debit payment.
If your monthly payments are usually too low to cover the energy you use, we’ll write to you letting you know we need to increase your payments so that you don’t build up too much debt.