Call us on 0800 023 4171

Christmas and New Year opening hours

Our call centre is closed on the following days over Christmas:

  • Monday 23rd December 8am-8pm
  • Tuesday 24th December 9am-5pm
  • Wednesday 25th December CLOSED
  • Thursday 26th December CLOSED
  • Friday 27th December 9am-5pm
  • Saturday 28th December 9am-5pm
  • Sunday 29th December CLOSED
  • Monday 30th December 8am-8pm
  • Tuesday 31st December 9am-5pm
  • Wednesday 1st January CLOSED

You can still get a quote online.

If you are experiencing an electricity or gas emergency then please refer to our emergency advice section. Here you will find contact numbers for the Gas Emergency Services and your local electricity network operator.

Pay-as-you-go customers

If you’re a traditional prepayment or smart meter customer experiencing a supply problem, call our main number on 0800 023 4171 between 9am-5pm and you’ll be transferred to our out of hours support service.