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COVID-19 advice for customers

Unfortunately, we’ve temporarily closed our call centre to help reduce the spread of the Coronavirus. During this time we’re prioritising vulnerable customers on prepayment meters or those customers off supply.

If your query isn’t urgent please login or register for an online account or email For urgent prepayment enquiries or if you are off supply please text Support to 80818.

We’re strongly encouraging customers to manage your accounts online where you can submit meter readings, make a payment and view your bills and allow our team to focus on those priority cases.

Our partner supplier, Robin Hood energy, has produced a COVID-19 information page to provide customers with help and advice. They are working closely with the government, health organisations, Ofgem and consumer advice services to ensure they continue to follow the latest advice.